PRIVACY POLICY
Effective Date: 19 May 2026
Easy Apply Sdn. Bhd. (Registration No. 1258759-W) (“Easy Apply”, “we”, “our”, or “us”) values your privacy and handles personal data in accordance with the Personal Data Protection Act 2010 (“PDPA”) of Malaysia.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit https://eastel.co/ or submit an enquiry or application for Eastel Mobile services through us.
1. Our Role
Easy Apply Sdn. Bhd. operates as an authorized sales agent for Eastel Mobile services in Malaysia.
We do not operate the telecommunications network or provide mobile services directly. The licensed service provider is responsible for network operations, SIM registration approval, regulatory compliance, billing, and service delivery.
Our role is limited to promoting available plans, responding to enquiries, and assisting customers with the application process.
2. Personal Data We Collect
When you submit an enquiry or apply for Eastel Mobile services through our website or communication channels, we may collect:
- Full name
- Mobile number
- Email address
- Residential address
- NRIC / MyKad number or Passport number
- Identification documents where required for SIM registration
Identification information is collected only when necessary to comply with Malaysian telecommunications regulations.
3. Purpose of Collection
Your personal data is collected for the following purposes:
- Processing your mobile plan or SIM registration application
- Verifying your identity as required by law
- Submitting your application to the licensed service provider
- Contacting you regarding your enquiry or registration
- Meeting legal and regulatory requirements
We do not use NRIC or passport information for unrelated marketing, profiling, or commercial resale.
4. Data Processing and Disclosure
As part of the application process, your information may be shared with:
- The official Eastel Mobile service provider
- Licensed telecommunications operators
- Regulatory authorities where required under Malaysian law
The licensed service provider acts as the primary data controller for SIM activation and regulated telecommunications services. Once your data is submitted to them, further processing is governed by their own privacy policies and regulatory obligations.
We do not sell, rent, or distribute personal data to unrelated third parties.
5. Data Security
We take reasonable steps to protect personal data against unauthorized access, misuse, loss, or disclosure.
Access to NRIC and identification documents is restricted to authorized personnel involved in processing applications. Identification documents are retained only for as long as necessary to complete the submission process or to comply with applicable legal requirements.
Where possible, documents are securely deleted after transmission to the licensed service provider.
6. Data Retention
Personal data is retained only for as long as necessary to:
- Complete your application
- Fulfill legal or regulatory obligations
- Maintain appropriate business records
Data that is no longer required will be securely deleted or anonymized.
7. Your Rights
Under the PDPA, you have the right to request access to your personal data and to request corrections if the information is inaccurate or incomplete.
Requests may be submitted using the contact details provided below. Withdrawal of consent may affect our ability to process your application.
8. Cookies
Our website may use cookies to improve functionality and analyze traffic. Cookies do not collect NRIC or identification document information.
You may disable cookies in your browser settings, although certain features of the website may not function properly.
9. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external sites. You are encouraged to review their privacy policies before providing any personal information.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect operational or legal changes. The latest version will always be available on our website.
11. Contact Us
Easy Apply Sdn. Bhd.
Registration No.: 1258759-W
Website: https://eastel.co/
Email: sales@eastel.co
Phone: 6011-6944 9311